Returns & Exchanges
At Alpina Watches, we stand behind the precision and quality of our timepieces by offering a 30-day return policy for items in original, unworn condition. If you are not completely satisfied with your purchase, we provide a seamless process to ensure your satisfaction.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a return authorization.
Prepare the Package
Carefully pack your watch in its original luxury presentation box, including all manuals, warranty cards, and any complimentary accessories provided.
Ship to Service Center
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location to ensure a tracked and insured delivery.
Inspection and Refund
Once our master watchmakers verify the condition of the timepiece, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing