Frequently Asked Questions
Everything you need to know about your Alpina timepiece.
Are Alpina watches covered by a warranty?
Yes, every Alpina watch purchased through our official store comes with a 2-year international warranty covering manufacturing defects from the date of purchase.
What is your return policy for online orders?
We offer a 30-day return policy. Items must be in their original, unworn condition with all protective packaging and tags intact to qualify for a full refund.
How should I maintain the water resistance of my watch?
To maintain water resistance, ensure the crown is always pushed in or screwed down tightly before contact with water. We recommend an annual pressure test at an authorized service center.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I ensure my Alpina watch is authentic?
Authenticity is guaranteed only for products purchased directly from our official website or an authorized retailer. Each watch includes a unique serial number and a stamped warranty card.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later options like Klarna and Affirm depending on your region.